User Guides

Below you will find links to our detail SWAP user guides. These guides cover a detailed overview of each feature within SWAP.

Technician User Guide

A guide to the Technician workflow

Vendor Administrator User Guide

A guide to the Vendor Administrator workflow

Vendor Administrator + Technician User Guide

A guide to the Vendor Administrator + Technician workflow

Quick Reference Guides

Below you will find links to our SWAP Quick Reference Guides. These guides are one-pager styled guides for the key features and processes within SWAP.

SWAP Features Quick Reference Guide

A full Set of our One Page Guides consolidated into one file.

 

SWAP Work Order Lifecycle Quick Reference Guide

A quick reference guide highlighting the end to end closure process for Vendor Administrators & Technicians

SWAP Competencies Quick Reference Guide

A quick reference guide to assist in updating, reviewing & approving competencies in SWAP

 

SWAP PPM Bulk PRA Quick Reference Guide

A quick reference guide to assist in completing a Bulk PRA in SWAP for Planned Preventative Maintenance

SWAP PPM Bulk Closure Quick Reference Guide

A quick reference guide to assist in completing a Bulk closure in SWAP for Planned Preventative Maintenance

SWAP PPM PRA Exemption Quick Reference Guide

A quick reference guide on the PRA Exemption process within SWAP for Planned Preventative Maintenance

SWAP Asset Condition Rating Quick Reference Guide

A quick reference guide to assist in completing an asset condition rating

SWAP Check Out of Site Quick Reference Guide

A quick reference guide to assist in checking out of site when works are not completed in one visit

SWAP PO Increase Quick Reference Guide

A quick reference guide to assist in submitting PO increases via SWAP

TfNSW Vegetation Report Quick Reference Guide

A quick reference guide to assist in completing a Vegetation Report via SWAP

SWAP Presentations

Below you will find a PDF copy of the SWAP Vendor Training Presentation

SWAP Vendor Presentation

Download presentation


SWAP Video Guides

Below is a list of our SWAP video training guides

 

  How to Renew a Competency
This short video will cover how a competency can be renewed

 

  How to Retire a Competency
This short video will cover how a competency can be retired

 

  How to Invite, Review and Approve a Technician as a Vendor Administrator
This video will highlight the process of inviting a new technician

 

  Work Order Lifecycle
This video will highlight the full lifecycle of a work order in SWAP. From a vendor admin assigning the job to a Technician actioning for completion

 

  Bulk PRA Process
This video highlights the process of conducting a Bulk PRA via the SWAP App.

Note: Bulk PRA’s can only be conducted on Planned Preventative Maintenance work orders that are raised to the same location

 

Bulk Closure Process
This video highlights the process of conducting a Bulk Closure via the Admin portal.

Note: Bulk closures can only be conducted on Planned Preventative Maintenance work orders, that are on a status of “Permit Approved”, “PRA Approved” or “No PRA Required”